Refund Policy

Last updated: April 29, 2026

We want you to be completely satisfied with your purchase. If you're not, we offer a straightforward refund process.

14-Day Money-Back Guarantee

All Pro license purchases come with a 14-day money-back guarantee. No questions asked.

If you are not satisfied with your purchase for any reason — it didn't meet your expectations, you changed your mind, or it simply wasn't for you — you are entitled to a full refund within 14 days of the purchase date.

How to Request a Refund

You have two options:

Option 1 — Email us

Send an email to team@browseby.app with:

  • Your order number (found in your purchase confirmation email)

  • Or your license key

That's it. No forms, no explanations required.

Option 2 — Lemon Squeezy support

Open the purchase confirmation email you received from Lemon Squeezy and click "Visit Lemon Squeezy Support" or reply directly to that email.

Processing Time

Refunds are processed within 5-10 business days and returned to the original payment method (credit card, PayPal, or other method used at checkout).

After the 14-Day Period

After the 14-day window, refunds are granted only in exceptional circumstances, such as:

  • A critical bug or defect in the Product that we are unable to resolve within a reasonable timeframe

  • Duplicate or accidental charges

These cases are evaluated individually. Contact us at team@browseby.app and we will do our best to find a fair solution.

What Happens to Your License

Upon refund, your Pro license key is deactivated. You will retain access to the free tier of the Product with all its features. No data is lost — your locally stored data (notes, history, preferences) remains on your device regardless of your license status.

EU Consumer Rights

If you are located in the European Union, you have the right to withdraw from a digital purchase within 14 days under the EU Consumer Rights Directive (2011/83/EU). This refund policy meets or exceeds those requirements.

Contact

For any questions about refunds:

Email: team@browseby.app

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